Terms of service

These terms apply between OnePatient and the clinic business (“you”) that registers for OnePatient. By creating an account, you accept them on behalf of your business.

The service

OnePatient connects to your practice management system, suggests patients to follow up, helps your team send and receive messages, and reports results. Suggestions and drafts are aids only. Your staff decide what is sent and remain responsible for clinical judgement.

Your account and team

• The owner who registers controls the account, billing and who is invited.
• Keep sign-in details secure. We recommend two-step sign-in for owners and admins.
• You are responsible for what your team does in OnePatient.

Price and billing

$200 per month, per clinic · inc. GST, billed monthly in advance through Stripe. Each clinic includes 500 SMS segments a month. We will tell you before any charge for extra messages applies. You can cancel at any time from Billing, and access continues to the end of the paid period.

Your responsibilities when messaging patients

• Only message your own patients about their care with you, and comply with the Spam Act 2003. Every message names your clinic, and opt-outs are honoured automatically.
• Comply with AHPRA advertising guidelines: no testimonials, no gifts, discounts or inducements, and no misleading claims.
• Keep the information in your practice system accurate. OnePatient reads it as it is.

Data processing

You are responsible for the personal information of your patients. We process it only to provide OnePatient, on your instructions, as described in our privacy policy. Specifically, we will:

• keep it confidential;
• protect it with reasonable security;
• use only the service providers listed in the privacy policy;
• tell you promptly about a data breach affecting it;
• help you respond to access and correction requests.

We never store clinical notes.

Acceptable use

Don't use OnePatient to send unsolicited marketing, to message people who aren't your patients, to harass anyone, or to try to access another clinic's data. We may suspend access to stop misuse.

Leaving and your data

You can export your messages, contact history and opt-outs at any time. The owner can delete the organisation from Billing. That cancels the subscription and deletes your data, except the audit log and opt-out records, which we must keep.

Liability

[To be drafted by our lawyers: Australian Consumer Law guarantees, limitation of liability, indemnities.]

Changes and law

We will give you at least 30 days' notice of material changes to these terms. These terms are governed by the laws of [State/Territory — to be confirmed], Australia.